Privacy Notice & Data Rights Summary
At Ecom Plus, we are committed to complete transparency regarding how your personal information is collected, safeguarded, and processed under India’s Digital Personal Data Protection Act (DPDPA 2023).
How We Protect Your Data
Our fundamental privacy promises to every shopper across India.
Zero Data Selling
We never sell, rent, or monetize your personal details or browsing habits with third-party advertisers.
256-Bit SSL Encryption
All order checkouts, payment processing, and account credentials are fully encrypted in transit and at rest.
Purpose Limitation
Your contact and shipping address details are strictly utilized to fulfill your orders and deliver doorstep parcels.
Right to Erasure
You can easily request a copy of your stored records or request complete deletion through our Data Request portal.
Your Rights Under DPDPA 2023
As a data principal, you have statutory rights that can be exercised at any time with zero fees.
| Statutory Right | Description & Scope | Resolution SLA |
|---|---|---|
| Right to Access | Obtain a summary of all personal data held, processing activities, and identities of third parties with whom data is shared. | Within 48 Hours |
| Right to Correction | Update, correct, or complete outdated delivery addresses, phone numbers, or profile information. | Instant / 24 Hours |
| Right to Erasure | Request deletion of your account and personal records, subject to statutory tax record retention obligations. | Within 7 Days |
| Right of Grievance Redressal | Directly file complaints regarding data handling to our designated Grievance Officer. | < 72 Hours |
🛡️ Data Protection & Grievance Officer
Under the Information Technology Act, 2000 and DPDPA 2023, the designated Grievance Officer for Ecom Plus is:
📄 Need the Comprehensive Policy?
For complete legal clauses, exhaustive data categorization, third-party logistics agreements, and cookie management details, please review our full policy.
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