Terms and Conditions of Service

1 Introduction & Acceptance

These Terms and Conditions govern your access to and use of ecomplus.in, operated by Ecom Plus E-Commerce Pvt. Ltd. By browsing our website, registering an account, or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these terms, please discontinue using the platform immediately.

2 User Account & Eligibility

You must be at least 18 years of age to enter into legally binding transactions. You are responsible for maintaining the confidentiality of your account credentials and password.

Ecom Plus reserves the right to terminate accounts, cancel unverified orders, or restrict access in cases of suspected fraud or policy violations.

3 Product Pricing, Taxes & Accuracy

All prices displayed on the store are in Indian Rupees (₹ INR) and include applicable Goods and Services Tax (GST). We make every effort to display accurate product specifications, colors, and availability.

In the rare event of a typographical pricing error, Ecom Plus reserves the right to cancel the order and issue a 100% full refund immediately.

4 Shipping & Delivery Commitments

We dispatch orders within 24–48 hours from verified fulfillment centers. Estimated delivery timelines:

• Metro Cities: 2 to 4 business days.
• Tier 2 / Tier 3 & Regional Pincodes: 4 to 6 business days.

Delivery delays caused by force majeure events, natural disasters, or courier logistical strikes are beyond our direct control, but our support team will actively assist you.

5 48-Hour Replacement & Returns

All eligible purchases are protected under our 48-Hour Easy Replacement Guarantee. Claims for damaged, defective, or missing items must be submitted within 48 hours of delivery.

For full details, please review our Refund and Returns Policy.

6 Data Privacy & DPDPA 2023 Compliance

Your personal and financial data is handled strictly under India’s Digital Personal Data Protection Act (DPDPA 2023). We never sell your personal information to third parties.

Read our full DPDPA Privacy Notice for details on data processing and user rights.

7 Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of transactions on this website shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.